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Customer Service ( Frontline )

Our client is a leading MNC in Freight & Logistics.

Job No: 1512      |       Advertised on: 2018-04-19      |       CIC: Jaclyn Tan      |       Reg. No: R1104237
Job Location(s): East (eg: Kallang, Tampines, Changi)

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  JOB DESCRIPTION
Our client, a logistics MNC, is currently seeking a Customer Service ( Frontline ) to join their esteemed organisation. 
 
Principal Purpose of Job:
To provide excellent accessibility and first call resolution to customers, and to maximize available revenue opportunities for the business whilst providing an exceptional customer experience. 
 
The responsbilities of the role:
  • Provide customers with friendly and professional communication during inbound call transactions 
  • Advise accurate information based on customers’ needs 
  • Identify and act on selling opportunities to retain revenue, whilst providing suitable solutions to customer’s requirements 
  • Input transactional information and system entries in an accurate and timely manner 

What is required of the incumbent in this role:
  • GCE ’O’ Levels with pass in English, GCE ‘A’ Levels or Diploma 
  • One-year experience in a customer service or contact centre environment
  • PC-literate and comfortable working with systems 
  • Good command of English Language 
  • Basic selling skills to up-sell and convert enquiries
 
 

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.
  SALARY S$2,100.00 - S$2,300.00 per Month

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We will try our best to reply all candidates within 7 working days.

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